Terms of service



Last updated: 1/12/25

Welcome to Orivion. We are a cosmetics % healthcare brand. By accessing or using our website, products, and services, you agree to the following Terms of Service. Please read them carefully.

1. Overview

These Terms of Service ("Terms") govern your access to and use of the Orivion website (the "Site") and any services, features, or content we provide (collectively, the "Services"). By using our Services, you agree to be bound by these Terms.

If you do not agree with these Terms, please discontinue use of our Services.

2. Eligibility

You must be at least 16 years old to use our Services. By using our Site, you represent that you are at least 16 or have consent from a parent or guardian.

3. Products & Descriptions

We aim to display our products as accurately as possible. However, colours, textures, and results may vary depending on devices and individual use. We do not guarantee specific outcomes from any product.

All descriptions, pricing, and availability are subject to change at any time without notice.

4. Orders

By placing an order, you agree that:

  • All information you provide is accurate and complete.

  • You are authorised to use the payment method provided.

  • Your order may be cancelled or limited if we suspect fraud, unauthorised activity, or a violation of these Terms.

We reserve the right to refuse or cancel any order at our discretion.

5. Pricing & Payments

All prices listed on the Site are in GBP unless otherwise specified. We may update pricing at any time.

Payment must be made at the time of purchase. By completing a transaction, you authorise Orivion and our payment processors to charge the full amount to your chosen payment method.

6. Shipping & Delivery

Shipping times are estimates and may vary based on location, carrier delays, or external factors beyond our control.

Orivion is not responsible for:

  • Delays caused by couriers

  • Lost or stolen parcels after successful delivery

  • Incorrect addresses provided by the customer

Please review our Shipping Policy for full details.

7. Returns & Refunds

We accept returns in accordance with our Return Policy. Due to the nature of cosmetics and skincare products, certain items may not be eligible for return once opened.

Refund requests must follow our Return Policy guidelines and may require proof of purchase.

8. Promotions & Discount Codes

Promotions, offers, and discount codes are subject to terms listed at the time of use. They may not be combined unless specified and cannot be applied to past orders.

We reserve the right to modify or cancel promotions at any time.

9. Intellectual Property

All content on the Site—including images, logos, product names, descriptions, designs, and branding—is the property of Orivion and protected under copyright and trademark law.

You may not reproduce, distribute, or use any content without written permission.

10. User Accounts

If you create an account, you must keep your login details private. You are responsible for all activity under your account.

We may suspend or terminate accounts that violate these Terms or engage in fraudulent or harmful behaviour.

11. Prohibited Activities

You may not:

  • Use the Site for unlawful purposes

  • Attempt to interfere with the Site's security or functionality

  • Copy, scrape, or exploit our content or products

  • Provide false or misleading information

Violations may result in account termination or legal action.

12. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party sites.

13. Liability Disclaimer

To the fullest extent permitted by law, Orivion is not liable for:

  • Any direct, indirect, incidental, or consequential damages

  • Allergic reactions or sensitivities; customers are responsible for checking ingredients

  • Loss resulting from misuse, unauthorised access, or inability to use our Services

All products are used at your own discretion.

14. Indemnification

You agree to indemnify, defend, and hold Orivion harmless from any claims, damages, losses, or liabilities arising from your use of our Services or violation of these Terms.

15. Changes to Terms

We may update these Terms at any time. Continued use of the Site after changes means you accept the updated Terms.

16. Contact Us

For questions about these Terms or any aspect of our Services, you can contact us at:

Email: contact@orivion.com

By using our Site, you acknowledge that you have read and agree to these Terms of Service.

Thank you for choosing Orivion!